I apologize for my late update on the response Steve received about his cancellation with ACN. He got an email from ACN on May 6, 2013, 4 days after he submitted his notice of cancellation by fax, which stated that they received his notice and that he will get refunded his money back minus $50 for the start-up package. I think the reason he was able to get a response so fast was because he faxed the letter, and didn’t play the waiting game with snail mail. My advice to you, if you truly decided to get out of the business, are within your ten days of signing up as stated in the IBO agreement, and wanted to get your money refunded, do it by fax. If you don’t have a fax, then find one.
I’ve attached the email he received for more detail.
“At ACN, we understand that situations out of our control sometimes arise, and for one reason or another, the opportunity did not suit your current needs. However, we do appreciate you taking the time to take a closer look at ACN.
Upon review of the cancellation letter we received recently, you are entitled to a refund of $507.37; which was processed today.
We will be glad to issue the remaining $50 balance upon the return of your Team Trainer Starter Kit; which is shipped out the business day following your first day with ACN. If you have any questions regarding our cancellation policy, please view our Terms and Conditions.
You may return your Team Trainer Starter Kit to the following address:
Video Plus Corporate
200 Swisher ROAD
Lake Dallas, Texas 75065
Note: The remaining balance will be refunded if the Team Trainer Starter Kit is returned within one year of your ACN start date.
If the original payment was made by credit card, your refund should appear on your next credit card statement. If payment was by check or money order, your refund check will be mailed to the address on file within the next ten business days.
If you require additional assistance, or wish to retract your cancellation request, please feel free to contact Representative Services at (514) 390-8666.”